Terms of Service & Legal Disclaimers

🛡️ 1. Food Standards & FSSAI Compliance

Big Bite Biryani is an authentic homestyle cloud kitchen and catering service operated by Chef Snehal in Akurdi & Nigdi, Pimpri-Chinchwad (PCMC), Pune. We adhere to the food safety guidelines mandated under the Food Safety and Standards Act, 2006 (FSSAI).

All signature biryanis, sweets, and select curries are prepared using 100% Sajuk Tup (Pure Desi Cow Ghee) without artificial preservatives, commercial food colors, or synthetic tenderizers.

⚠️ 2. Food Allergen & Dietary Advisory

• If you or any of your event guests have a diagnosed food allergy, celiac disease, or specific dietary restrictions, you must notify Chef Snehal in writing prior to order confirmation.
• While we take utmost care, cross-contact in a commercial kitchen environment may occur. Customers consume food at their own discretion.
• Meat & Bone Notice: Authentic traditional Indian meat dishes (Bokad/Goat Mutton, Gavran Chicken, Pomfret, Surmai) are prepared using bone-in cuts for authentic depth of flavor. Customers are advised to exercise caution while chewing to avoid ingestion of small bone fragments or fish pins.

🕒 3. Freshness, Safe Storage & Shelf Life

Because our food contains zero artificial preservatives, it must be consumed fresh:

• Hot Food: Should be consumed within 2 to 3 hours of delivery or pickup handover.
• Leftover Storage: If not consumed immediately, food must be transferred into clean, airtight containers and refrigerated at or below 4°C within 2 hours of delivery.
• Reheating: Reheat thoroughly until piping hot before serving. Sweets containing milk (such as Basundi, Kheer, or Modak) must be kept refrigerated.

💳 4. Advance Payment & Strict Cancellation Policy

As a bulk catering kitchen, we procure fresh, high-grade ingredients (fresh Bokad goat meat, fresh prawns/fish, pure cow ghee, and farm-fresh vegetables) exclusively against confirmed reservations.

• Payment Confirmation: Orders are confirmed ONLY AFTER 100% FULL ADVANCE PAYMENT is received via UPI, Bank Transfer, or Cash. No catering slot is reserved on verbal confirmation alone.
• Cancellations 48+ Hours Prior: Subject to a 20% administrative procurement fee; the remaining 80% will be refunded or credited as a catering credit voucher valid for 90 days.
• Cancellations 24 to 48 Hours Prior: Eligible for a 50% refund or credit, as raw materials and marinades are procured in advance.
• Cancellations Under 24 Hours: Strictly NON-REFUNDABLE. Food preparation, slow dum marination, and ingredient allocations are already finalized.
• Minimum Order Quantities (MOQ): Certain offerings (Snack Boxes: Min 10 boxes; Meal Trays: Min 10 trays; Puranpoli Thalis: Min 10 thalis; Kilo Biryanis: Min 1 KG) must meet their stated MOQ.

🛵 5. Delivery, Transit Delays & Force Majeure

We provide free doorstep delivery within a 3 km road radius of our Akurdi kitchen hub. Deliveries beyond 3 km across PCMC & Pune are charged at standard rates (~₹13/km) via third-party logistics partners (Dunzo, Porter, Borzo, Rapido, Uber Package, or direct courier).

• Estimated Transit Times: Delivery slots provided are good-faith estimates. Big Bite Biryani is not legally liable for transit delays caused by force majeure events, including heavy rainfall, severe traffic congestion, road diversions, strikes, or customer unavailability.
• Incorrect Address: Customers are solely responsible for providing complete and accurate delivery addresses, landmarks, and reachable phone numbers. Extra re-routing or return transit charges incurred due to incorrect information will be borne by the customer.
• Self Pickup: Customers selecting Self Pickup agree to inspect packaging integrity at the time of handover from our Nigdi kitchen hub (Sant Moni Baba Ashram Rd).

⚖️ 6. Third-Party Trademarks & IP Notice

All culinary preparations, photographs, recipes, logos, and web content created for Big Bite Biryani are the intellectual property of Big Bite Biryani © 2026.

Any references on this website to regional or generic culinary preparation styles (including "Kolhapuri", "Malvani", "Hyderabadi", "Schezwan", or homestyle descriptive references) are used strictly for cultural and flavor context. All third-party trademarks, registered brand names, and company names mentioned anywhere are the property of their respective owners, and Big Bite Biryani claims no affiliation, sponsorship, or endorsement.

🔒 7. Privacy & Data Protection (DPDP Act Compliance)

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act India):

• We collect customer information (Full Name, Contact Phone Numbers, Delivery Address, and Event Timings) exclusively for the purpose of order processing, billing, food preparation, and WhatsApp delivery dispatch.
• We never sell, lease, monetize, or disclose your personal contact details to third-party marketing brokers or advertisers.
• Your contact number is used solely to share order status updates, WhatsApp invoices, and relevant festive catering announcements. You may opt out of promotional messages at any time by texting "STOP".

🏛️ 8. Limitation of Liability & Legal Jurisdiction

To the maximum extent permitted by applicable Indian law, the maximum aggregate liability of Big Bite Biryani and Chef Snehal for any claims arising from any catering order or website use shall not exceed the total amount paid by the customer for the specific order in dispute.

These terms are governed by the laws of India. Any legal dispute, arbitration, or consumer proceeding shall be subject to the exclusive jurisdiction of the competent courts located in Pune / Pimpri-Chinchwad (PCMC), Maharashtra, India.